What was your team’s response at the onset of the community quarantine?
The declaration of the extended community quarantine required every organization to abruptly shift to remote work—to ensure the safety of employees and prevent the spread of COVID-19.
Many of us missed the simple pleasures that we enjoyed prior to the ECQ. The warm smiles of colleagues that used to greet us every morning, the quick face to face chat before starting a busy work day, some missed fun lunch and coffee breaks, while others missed the excitement and the energy of physically being together, brainstorming with the team. It quickly became apparent that working from home would be a big part of the future of work, we had to revisit our housekeeping rules.
For Bridge People Solutions, this is the first time we had ever gone fully remote. We activated our Business Continuity Plan (and Bridge Active Response Plan), and successfully got everyone to work virtually with each other. Aside from ensuring our employees are properly set up with tools which helped increase engagement consistently, we also agreed on our own work from home guidelines which created structure and boundaries. Our leadership team diligently followed up each day with everyone to make sure that any challenges or concerns were addressed, ensuring that nothing is lost in translation and that no one feels “alone” given the isolated work condition – for us, we exerted conscious effort and over communicated to our team that their physical and mental well-being was our priority. We encouraged every team member to take charge of their daily deliverables and actively participate in conversations.
As a company whose mission is to make work-life better, we took simple steps to ensure our employees are refreshed and recharged. We encouraged deliverables be completed only within specified work hours and encouraged filing of leaves so they can personally attend to their personal and family’s needs. We also established Friday activity days which brought the heartiest laughter and in some way, helped us get to know each other better. We continued carrying out our weekly 1:1’s, ensured we checked on every team member and took every opportunity to provide help when needed.
About Junnie Lopez
President, Bridge People Solutions
Junnie was an IT educator before his 15 years of experience in the BPO industry. He has successfully spearheaded multiple implementations and operations in the technical, healthcare, and finance shared services spaces. In Bridge, he led Customer Success and Service Delivery before heading Bridge People Solutions in 2020.
Junnie loves his Pomeranian, enjoys attending dance class workouts, and collects ref magnets.